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Privacy Policy

Privacy Policy

This Privacy Policy explains how Clean Slate Solutions handles personal data in connection with its website and move-in and move-out cleaning services in Japan. It describes the types of information we collect, how we use and share it, how long we keep it, and the choices and rights available to individuals.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may collect contact details, property-related information, booking and appointment details, access instructions, service preferences, communication records, payment-related information, and photographs or notes provided for scope review. Where needed for move-in or move-out cleaning, we may also process information about the property condition, handover timing, and agreed cleaning checklist.

The categories of data collected depend on the inquiry, booking, and service context.
02 · Sources

How We Collect Data

We collect personal data directly from inquiries submitted by phone, email, or contact form, from information shared during property condition review and scope confirmation, and from records generated during scheduling, service delivery, and completion handover. We may also receive limited information from payment processors or other service providers involved in the transaction.

Information is obtained from users, service communications, and records created during the booking process.
03 · Cookies

Types of Cookies

We may use session cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are used for navigation, form functionality, and service improvement. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard website functions and basic analytics where enabled.
04 · Controls

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference controls. Disabling some cookies may affect basic site functions, form handling, or the reliability of usage measurements. We do not rely on cookie settings to override legal or operational recordkeeping that is otherwise required.

Browser settings and similar tools may be used to limit non-essential cookies.
User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer justified. Some requests may be limited if we must keep information for legal, contractual, or operational reasons.

Available rights may vary depending on the type of data and the reason it is held.
Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and confirm the nature of the request. We may ask for additional details before acting on a request, especially where the request concerns booking records, payment records, or service documentation.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed to manage inquiries, confirm scope, schedule visits, complete services, handle payments, maintain business records, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where practical.

Retention depends on the purpose for which the information was collected and any legal recordkeeping needs.
Policy Updates

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date. Continued use of the site after an update means the revised policy will govern future processing.

We review this policy when our practices or legal obligations change.
Contact Information

Contact Information

Email contact
info@scalediaryloop.digital
Telephone contact
+81 90-1553-1508
Postal address
1丁目 17-43, 福岡市東区, 福岡県, JP, 8
Privacy contact
Contact Page

Use the contact details below for privacy questions, requests, or complaints about this policy.

Contact Page
Processing purpose

How We Use Data

We use personal data to respond to inquiries, review property scope, prepare custom quotes, confirm appointments and access arrangements, deliver cleaning services, coordinate handover timing, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use service photographs and notes to document the agreed scope and completion of work.

Processing is limited to operational, administrative, and compliance purposes.
Sharing partners

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, and other operational vendors that help us run the website and deliver services. These parties may process data on our behalf and are expected to use it only for the agreed purpose and under appropriate confidentiality safeguards.

Service providers receive only the information needed to perform their assigned functions.
Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the establishment, exercise, or defense of legal claims. We limit such disclosures to what is reasonably necessary in the circumstances.

Disclosure may be required to comply with law, court process, or lawful requests from public authorities.